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Refund and Cancellation Policy

Last Updated: 2026/09/29

1. Subscription Cancellations

Kholo operates on a month-to-month subscription basis unless an annual contract is specifically negotiated. You may cancel your subscription at any time.

When you cancel your subscription, the cancellation will take effect at the end of your current paid billing cycle. You will retain access to the Kholo platform and its features until the cycle concludes.

Please note: We do not provide prorated refunds for mid-cycle cancellations.

2. Overage Charges

Overage charges incurred from exceeding your monthly order volume limits are calculated in arrears. If you cancel your account, any outstanding overage charges for the final billing cycle will be billed immediately upon cancellation.

3. Refund Eligibility

We issue refunds strictly under the following conditions:

  • The 14-Day 15-Hour Guarantee: As promised on our website, if Kholo does not save your team at least 15 hours of manual data entry within the first 14 days of using the platform, you may request a full, unconditional refund of your first month's payment. No questions asked.
  • Technical Failures: If you experience significant, documented technical issues directly attributable to the Kholo platform during your first 14 days of service that prevent you from using the core features, you may request a full refund of your first month's payment.
  • Billing Errors: If you were incorrectly billed due to an error on our part or by our payment processor, we will issue a full refund for the erroneous charge.

4. Enterprise Contracts

Customers on custom Enterprise contracts are subject to the specific cancellation and refund terms outlined in their Master Services Agreement (MSA). In the event of a conflict between this page and the MSA, the terms of the MSA shall prevail.

5. How to Request a Refund

To request a cancellation or refund, please email our billing department:

billing@kholo.co.za

Please include your account name, email address used for registration, and the reason for the request. We aim to process all valid refund requests within 5-7 business days.